Terms & Conditions

Terms & Conditions – Nayab Stores

Welcome to Nayab Stores. By accessing or using our website (www.nayabstores.com) and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Nayab Stores is a registered business offering handcrafted and curated products such as Silk and Linen sarees, Shirts, T-shirts, Kurtis, Rug dolls, Scrunchies, and Rakhis.

Contact Information:

2. Eligibility

To shop on our website, you must be at least 18 years of age or using the website under the supervision of a guardian or parent.

3. Product Information

We aim to display all product details, sizes, fabrics, and colours accurately. However, due to variations in screen displays and natural fabric textures, slight differences in colour or texture may occur, which shall not be considered defects.

4. Pricing & Payments

  • All prices are in INR and inclusive of GST unless stated otherwise.
  • We accept prepaid payments via UPI, Debit/Credit Cards, Net Banking, and also support Cash on Delivery (COD).
  • Prepaid orders receive an automatic 5% discount on cart value.
  • Prices and availability are subject to change without notice.

5. Shipping Policy

  • We ship all orders through Shiprocket across India.
  • Shipping Charges:
    • Cart below ₹299: ₹109
    • Cart ₹300–₹999: ₹59
    • Cart above ₹999: Free shipping
  • Orders are usually processed within 1–3 business days.
  • Delivery timelines vary between 2–10 business days, depending on your location.

Full policy: Shipping Policy

6. Return & Refund Policy

  • Returns and refunds are accepted for eligible products (e.g., apparel) within 7 days of delivery.
  • Non-returnable items: Custom-made or altered garments, Rakhis, Rug Dolls, Scrunchies, and sale items.
  • Refunds are processed within 7–10 working days after inspection.
  • For COD orders, refunds are made via UPI or bank transfer.

Full policy: Refund Policy

7. Intellectual Property

All content on our website, including images, logos, product descriptions, and designs, are the intellectual property of Nayab Stores. Any unauthorised use, reproduction, or copying is strictly prohibited.

8. User Conduct

By using our services, you agree not to:

  • Violate any laws or third-party rights
  • Submit false or misleading information
  • Attempt to interfere with website functionality
  • Use automated systems (bots, scrapers, etc.) to extract data

9. Cancellation Policy

  • Orders once placed cannot be cancelled once processed or shipped.
  • In rare cases, we may cancel an order due to unavailability or operational issues. Full refund will be issued accordingly.

10. Limitation of Liability

Nayab Stores is not liable for:

  • Delays in delivery due to unforeseen circumstances (weather, logistics failure, etc.)
  • Minor colour or size variation due to natural dyeing or screen display differences
  • Product damage due to misuse or mishandling by the customer

11. Privacy

All personal data collected during the order process is used only for order processing, shipping, and customer service. We do not share or sell your data to third parties.

View full Privacy Policy

12. Dispute Resolution

In case of any dispute or grievance, you may write to us at anandmayee@nayabstores.com or WhatsApp us at +91 7484017431.
We will respond within 3–5 working days.

Legal jurisdiction will lie with the competent courts of Bhagalpur, Bihar, India.

13. Changes to Terms

We reserve the right to change these terms at any time without prior notice. Continued use of our website constitutes your acceptance of those changes.

Thank you for choosing Nayab Stores.

Your support helps us empower artisans and bring handcrafted Indian beauty to the world.